Frequently asked Questions 

Sales FAQs

What do I need to purchase a transmission from BestBuy Transmission?

When purchasing a transmission from Bestbuy Transmission the following items will be needed to process your order.

  • Your Vehicles Identification Number(VIN)
  • The current miles on your vehicle
  • A complete shipping address
  • Your payment method



Do I have to be a professional repair facility to be able to purchase from BestBuy Transmission?

No, you do not need to be a professional repair facility to purchase from BestBuy Transmission. Bestbuy Transmission was founded on the principle that everyone should get a fair and competitive price.



What payment methods does BestBuy Transmission accept?

BestBuy transmission like most online retail business accepts all major credit cards.

  • Visa
  • Mastercard
  • Discover
  • American Express
Other forms of payments include the following.
  • PayPal
  • Certified Cashiers check via mail
  • Check by phone
  • Zelle
Our Sales Team is always available M-F 9 AM - 5 PM EST to discuss to assist with your purchasing needs.



Does BestBuy Transmission offer financing?

Currently, BestBuy Transmission is not offering financing to our customers. Our Sales Team is always available M-F 9 AM - 5 PM EST to discuss to assist with your purchasing needs.



Core Return FAQs

Does BestBuy Transmission charge a core fee and do they require a core to be returned?

BestBuy Transmission does not charge it's customers a core fee for most of the transmission. Transmissions that have a core fee are clearly marked and all core fees are refunded once a matching transmission is received back to our facility. All customers are required to return the matching core from their vehicle as part of the online purchase and warranty agreement. If you do not have a core our core buy out program is available. In all cases, BestBuy Transmission would prefer to receive the core than have a customer buy it out.



How long do BestBuy Tranmsmission customer have to return a core?

Every BestBuy Transmission customer is given 14 days from receiving the transmission to schedule the transmission core picked up. BestBuy Transmission understands that sometimes extensions are needed. Up to a 2 week grace period can be given if the customer requests it. If a customer needs to go over 30 days, a core deposit will be required. All core deposits will be returned as soon as the transmission core is returned to our facility and checked in.



Can I still purchase from BestBuy Transmission I do not have a core or it is damaged?

Many customers purchase from BestBuy Transmission even if they do not have a qualifying core to return. BestBuy Transmission has a core buyout program designed for these customers. When purchasing a transmission just advise your sales agent and they will discuss your options.



Does BestBuy Transmission pay for the core return and how do I get one scheduled?

For the convenience of BestBuy Transmission customers, BestBuy Transmission staff will work with our customers to coordinate the return of their cores. To schedule, a core return, it is as simple as 1-2-3. Click on the core returns button located on every page of the BestBuy Transmission website and fill out the form. Once the form is received by the BestBuy Transmission staff they will arrange for the transmission to be picked up. A shipping document will be sent via email and that will allow the transmission to be released to the carrier.



Shipping FAQs

What types of Warranties does BestBuy Transmission offer its customers.

BestBuy Transmission offers an industry-leading 5-year 100,00-mile warranty to all of its customers. All customers qualify for parts replacement or a full exchange of the unit. Customers who have a professional repair facility install the unit will be eligible for the Labor Reimbursement Program.



How do I start a warranty with BestBuy Transmission?

To request warranty support from BestBuy Transmission, click on the Warranty Request button located on the Support Center section of BestBuytransmission.com. You will be asked how the unit was installed. Then you will be directed to fill out a request form. Once the form is completed a member of our Support staff will be in touch.



Will BestBuy Transmission provide support during installation?

BestBuy Transmission support team is available to assist you if you need any support during your installation. We have a team of a knowledgeable team of support technicians who are here to help you when needed. Submitting an install question is as easy as 123. Just go to our Customer Support center page on the BestBuy Transmission Website. Fill out the simple form and a team member will be in touch shortly after.



Does my transmission come with installation instructions?

Yes, BestBuy Transmission send complete instalation guide with all of its units.



Product Support FAQs

What types of Warranties does BestBuy Transmission offer its customers.

BestBuy Transmission offers an industry-leading 5-year 100,00-mile warranty to all of its customers. All customers qualify for parts replacement or a full exchange of the unit. Customers who have a professional repair facility install the unit will be eligible for the Labor Reimbursement Program.



How do I start a warranty with BestBuy Transmission?

To request warranty support from BestBuy Transmission, click on the Warranty Request button located on the Support Center section of BestBuytransmission.com. You will be asked how the unit was installed. Then you will be directed to fill out a request form. Once the form is completed a member of our Support staff will be in touch.



Will BestBuy Transmission provide support during installation?

BestBuy Transmission support team is available to assist you if you need any support during your installation. We have a team of a knowledgeable team of support technicians who are here to help you when needed. Submitting an install question is as easy as 123. Just go to our Customer Support center page on the BestBuy Transmission Website. Fill out the simple form and a team member will be in touch shortly after.



Does my transmission come with installation instructions?

Yes, BestBuy Transmission send complete instalation guide with all of its units.



800-588-4148